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CommLab India Reviews
We partner with you from design to development & delivery to offer holistic, rapid eLearning solutions. Since 2000, we help companies convert classroom training to custom eLearning, blended learning with ILT, VILT, microlearning, videos, LMS, & more.
Performance Overview
Overall Rating
94%
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Achieved Results
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Communication
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Deadlines
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Quality of Service
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Responsiveness
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Value for Money
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Likelihood to Recommend
Jan 29, 2024
Wonderfully supportive and innovative partnership.
What do you like best?
We truly appreciated the CommLab's teams ability to keep in mind and apply our very specific requests in terms of access and functionality. They were very responsive to all of our requests and flexible to our changing needs.
What do you dislike?
Time zones did pose a challenge in terms of engagement, but the CommLab team was very available and responsive.
Dec 21, 2023
I worked as a learning content design consultant on a project that included CommLab .
What do you like best?
The project was so well managed, the communication was very organized and consistent, and the CommLab team members were great to work with. They were on time with deliverables, open to changes and adjustments, and very accepting of suggestions for making the content and navigation learner-friendly.
What do you dislike?
The need for the CommLab team members to work late into the evening to attend our weekly meeting, due to the time differences. I felt so bad for them but they never complained.
Nov 27, 2023
My team had a wonderful experience working with CommLab for our program needs.
What do you like best?
The team communicated well with our team and was very good at meeting target deadlines. I really liked the incredible attention to detail and how well-organized CommLab was throughout the development of the eLearning modules process.
What do you dislike?
Due to the time zone differences, most of my check-in calls were very early in the morning.
Aug 16, 2023
Very impressed with high quality work and delivery
What do you like best?
I really enjoyed working with Vivek and the team. It's my first time working with CommLab and I found them to be highly professional, high quality work and very responsive. They took the time to understand the requirements and made excellent recommendations which led to very few reworks. They also really helped me as I needed a quick turnaround. I also learnt a lot from their high quality work.
What do you dislike?
Nothing negative at all. I wish I had more budget to work with them continuously as ongoing partners.. I will certainly recommend as much as I can!
May 24, 2023
This is probably my fifth project with CommLab India and I'm very satisfied!
What do you like best?
I worked with CommLab India team at a prior organization after they were recommended to me and have worked with the team on two projects at my current organization. The team is experienced, professional, and responsive. They are my go-to for projects we can't handle internally and when I need basic but high-quality work on a tight deadline. I haven't had the chance to partner with CommLab India on a custom elearning project but would consider it.
What do you dislike?
The time difference can be a barrier but the team goes above and beyond by accommodating U.S. work hours.
Mar 15, 2023
CommLab's professionalism, expertise, and commitment to excellence make them a top-notch partner.
What do you like best?
The Commlab India team's exceptional support in learning experience design, authoring services, and learning management system assistance was critical to the success of our latest project. Rapid timelines were never an issue. They consistently delivered high-quality work on-time, while maintaining their commitment to detail and quality. Their ability to swiftly onboard and synthesize training to rapidly begin authoring in our systems was impressive and exceeded my expectations.
What do you dislike?
My main complaint is that we didn’t bring the Commlab India team on earlier to support the project! In discussing with the project stakeholders, it was hard for us to find a least favorable aspect to our engagement with the team. We’re looking forward to partnering in the future and finding additional ways to leverage the CommLab India team’s expertise and solutions.
Mar 15, 2022
My experience with CommLab was very pleasant and rewarding
What do you like best?
I had a very particular request for creating something CommLab has never done before and within a tight timeline. I really appreciated the team's quick response times, can-do attitude, ability to creatively complement your ideas, and openness to push technical boundaries.
What do you dislike?
I couldn't really point out anything I liked least about working with CommLab, but one thing we both could have aligned better on at the start was expectations versus delivery time. Something clients should make sure they understand are the capabilities of the Vyond environment with which CommLab works to create animated trainings.
Mar 4, 2022
Learning development projects with CommLab India are consistently efficient, thorough, and flexible.
What do you like best?
I like that CommLab is very clear when defining expectations, yet flexible to unique demands that we may have for each learning development project.
What do you dislike?
Very little "least likes". If it were possible to have CommLab India's experts on-site to help with initial design for some projects may help our team members grow in learning design. This truly would be a "nice to have" based on our current learning delivery team.
Mar 3, 2022
Fast, technically competent & extension of our own L&D team
What do you like best?
Very responsive, deadline driven, a dedicated PM & a team of different technical experts. They partner with us on many design projects
What do you dislike?
Since verbal communication challenges, which is not replicated via written message but improving on that front too.
Mar 1, 2022
Fast and well executed project, shared in Rise with all the support needed.
What do you like best?
The possibility to cover all needs. Clear timelines. Clear definitions of the goal. All the comments and requests were covered with the updates.
What do you dislike?
Don't have really examples to specify here. What I can add here is that they can give additional options to choose, when this can help to take a final decision, but just to suggest something.
Mar 1, 2022
CommLab India has become a trusted business partner
What do you like best?
Deliverables are provided on time or even ahead of schedule. They're flexible and responsive. The team easily handles multiple projects simultaneously. Great communication.
What do you dislike?
I was worried about turnover over the last couple of years, but they've managed it well and been able to provide the same quality of work and service.
Mar 1, 2022
CommLab has developed or converted (from flash to HTML 5) several hundred e-Learning courses for us.
What do you like best?
Very professional and organized management team. The quality of their development work is above par. They are very accommodating to change, which often occurs in the training and development industry and have not missed a deliverable in the 3 years I've been working with them.
What do you dislike?
There isn't much I don't like about the organization, but if I had to pick something, it would be that I wish we were in the same time zone or that CommLab had a presence in the USA, even if it was just a leadership team. We've been able to work through the time zone difference, but it has been a minor inconvenience at times, when I need to talk to them and can't just reach out.
Oct 15, 2019
Commlab is always ready to help and comes with custom solutions when necessary.
What do you like best?
We have a main contact person who manages every request from our side. Furthermore a project manager is assigned for execution. This makes things easier for us.
What do you dislike?
We do not major things to complain. Depending on the complexity of the project, it might come to small delays provoked also by the technical content. However they are sorted out quickly.
Oct 15, 2019
Working with CommLab India is very pleasant. The employees meet deadlines and are very nice.
What do you like best?
The people at CommLab India are very respectful. They have fast response times to concerns and feedback. No delay is to be expected from CommLab's side.
What do you dislike?
Before creating the eLearning (after content is delivered), I would first ask the customer some questions on how he/she wants it structured: (should it be a game? should there be a time limit?etc..) instead of immediately creating the eLearning.
Oct 14, 2019
Very good experience overall - Great customer orientated company
What do you like best?
Very flexible - very responsive - We were being able to customize our needs - They always look for a solution when we have a challenge - People are very nice to work with-
What do you dislike?
It is not always easy to meet face to face but we have always been able to find some time together.
Oct 14, 2019
CommLabIndia covers a large range of needs with efficiant but also flexible workflows.
What do you like best?
Responsiveness, diversity of linguistics resources, assessment of the needs, quick answers, large expertise, final product follow-up and people.
What do you dislike?
We got no negative experience with CommLabIndia. f
Oct 14, 2019
We have established a very productive partnership.
What do you like best?
Our contact, Rajesh Venkata, is always responsive and very flexible. It's a pleasure to work with him (and CommLab).
What do you dislike?
Everything is fine. CommLab provides great value for money. Our partners at CommLab are very experienced and professional.
Oct 11, 2019
CommLab makes us look good--simple on our part and economical
What do you like best?
I can send CommLab our audio files and a PPT....and it comes back as a beautiful webinar. Love it! Simple and easy.
What do you dislike?
there is nothing I dislike--very simple process and reasonably priced. Going with them is a win-win for us
Oct 11, 2019
They are professional in what they deliver and personal in dealing with their customers.
What do you like best?
They are easy to work with. They have a well established procedure in place but when I don't always follow that procedure exactly, it does not cause issues. We work together to come up with the best training material for the specific product.
What do you dislike?
I wish they were closer so I could actually meet the experts I work with on an almost daily basis.
Oct 11, 2019
CommLab goes above and beyond for customer service.
What do you like best?
CommLab produces quality output and makes recommendations to improve the project when necessary. They are a great partner and really understand our business. The team is phenomenal.
What do you dislike?
There is not much I can say that I like least about CommLab because their work that they have delivered to our company has been on time, in budget and with pleasant partnership. There was a time when the time difference would be what I liked least, but it was never an inhibitor in any way, but now they have management in our Central time zone.
Oct 11, 2019
Professional, prompt services at affordable rates. CommLab is a preferred vendor for my department.
What do you like best?
There are many aspects of CommLab I like. They are very prompt with correspondences, professional & patient with clients, and produce high quality deliverables, time and time again!
What do you dislike?
Sometimes things can slow due to time differences. CommLab works with our clients globally so there are multiple time zones to contend with.
Oct 7, 2019
You will get more than expected. Not only executing your project but new ideas will rise
What do you like best?
Very good and result focused communication, open for new ideas in the beginning but also along the project timeline, responsive and customer focused, high engagement until the project is 100% finished.
What do you dislike?
Due to India location only little chance to meet face to face. Role in the team sometime not clear to me (who is responsible for what)
Sep 25, 2019
CLI goes beyond required SOW expectations to deliver quality work on time.
What do you like best?
Their responsiveness and flexibility is very instrumental in getting the finished material on time.
What do you dislike?
Work processes are at times not clear and or need to be reworked. Though--they are good at filling in gaps when this occurs. Being proactive would be helpful.
Sep 20, 2019
Outstanding company that provides great modern looking content.
What do you like best?
Our project requests were very complex and had multiple moving parts. We also needed everything to be translated into several languages. CommLab was able to create a project plan to keep all of my work streams on track and on time. They also delivered a great product that I am happy with.
What do you dislike?
In my time working with CommLab everything has been great. There is nothing that I can think of that I did not like from them.
Sep 19, 2019
CommLab India has been a great partner for us to execute our strategy.
What do you like best?
CommLab is very responsive and does excellent work in a very short period of time. They have been a great partner for us and have been able to address all of our needs. Whenever issues have arisen, we have been able to quickly work with them to resolve it and continue to move forward and improve.
What do you dislike?
CommLab does excellent work, though there are a few times where there is a bit of miscommunication. They really do a nice job of addressing issues when they arise to maintain our strong partnership.
Oct 3, 2018
All CommLab employees have been easy to deal with and very responsive.
What do you like best?
We agree on cost and schedule before beginning a project, and CommLab always completes the project on schedule, at the agreed cost.
What do you dislike?
No negative issues to report to date, all expectations have been met by CommLab.
Sep 24, 2018
Its been nice working with CommLab India team, it was a good mutual learning
What do you like best?
Adherence to deadline and quality of services was good and also the design part!
What do you dislike?
Acceptance of customer requirements and be more flexiable in adoptating those changes!
Sep 21, 2018
Our experience with CommLab India has been very good and they are very supportive
What do you like best?
They have demonstrated commitment and team work. They are easily approacheble in case of any issues, they take our feedbacks and concerns and come out with a simple and straight solutions. Togeter they strive to achieve the goal and very supportive.
What do you dislike?
We expect more creative solutions and improved on time delivery from CommLab.
Sep 11, 2018
Great services, they exceed my expectations everytime.
What do you like best?
The personal service that the team has. The fast response and that they really listen to what my needs are.
What do you dislike?
there is nothing I dislike from CommLab. they always provide great service.......................
Sep 8, 2018
Best value for the quality of the work, can do wonders with little input
What do you like best?
Commlab is my most customer-oriented service provider. Learning development can sometimes take much back and forth, and Commlab is patient and always open to feedback. Never has anyone on the team said anything negative, when frequently we are the bottleneck.
What do you dislike?
Not much really, but being based in the US sometimes we may have some scheduling challenges due to time zone. But even then, the team is very accommodating.
Sep 5, 2018
Quick turnaround and dedicated to seeing our project complete on time and on budget
What do you like best?
Our project needed a vendor that was training focused. We interviewed a number of larger firms that showed little to no interest in the training piece of this project. CommLab India came in with a direct focus on what we needed to achieve and made that happen on time and on budget.
What do you dislike?
Since we are US-based it was the time difference and sometimes the language barriers, but in the end that was easily manageable.
Sep 5, 2018
Reliable , timely and reliable creation of content. Prompt service is the hallmark
What do you like best?
Ayesha and team have an in depth understanding of the digital learning space. They did a lot of hand holding with us since we were new to the space. they hve a talented and dedicated team to support them and are always available to support. The personal touch that they give to the work is phenomenal. The pricing above all is very reasonable. The involvement that they bring to the table makes them stand out.
What do you dislike?
Nothing at all, no room for complaint left by them . I don't know why you need 75 characters for this comment on people who leave no stone unturned to keep you happy.
Aug 28, 2018
They develop a series of elearning courses for us.
What do you like best?
The courses they create are visually appealing and engaging. They are responsive and easy to work with.
What do you dislike?
There's not really anything I dislike. Maybe sometimes we get material later than expected. They could maybe let us know in advance if they cannot make a deadline.
Oct 26, 2017
eLearning Module development project
What do you like best?
Great organization, communication and eye for detail. The team we worked with at CommLab went above and beyond for the project and pointed out discrepancies and minor details that other vendors would have missed.
What do you dislike?
There is a very minor communications boundary due to time differences, but if worked correctly can be leveraged to work very well.
Oct 5, 2017
Commlab helped us with some educational tools for online learning.
What do you like best?
Working with the Commlab team is incredibly easy. They are professional and responsive and they really know what they are doing. Their prices are very competitive as well.
What do you dislike?
Nothing!
Oct 2, 2017
Good competent, human team with very good results!!!
What do you like best?
The will & passion to create a good learning content for their customer Good contacts Easy handover of eLearning content - CommLab brings a lot of knowledge in general contents but also in Company specific topics it takes not a lot of time to teach eLearning creation team I also really liked that all the team members were involved in the discussions Proffessionality
What do you dislike?
Sometimes the Communication is not easy but this is more or less because of the distance.
Oct 1, 2017
CommLab has a great team with great attitude & commitment level!
What do you like best?
Team strives to meet the expectations and pricing is good.
What do you dislike?
Yet to see some dynamic work & better graphic design which is the requirement of the Media industry I come from. Overall great experience working with them.
Sep 29, 2017
I work with CommLab as a partner to our eLearning development projects.
What do you like best?
CommLab is responsive, solutions orientated and provides quality work. They are staffed with well rounded and experienced individuals on their project team internationally.
What do you dislike?
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Sep 28, 2017
Cost effective e-Learning training modules delivered on time.
What do you like best?
Responsiveness, and the ability to work with tight timelines when needed. Very quick turnaround time due to the efficient development process and time differences.
What do you dislike?
Lack of consultative capability at the time. I would like them to build out this capability in the future.
Sep 27, 2017
Reliable, collaborative partner.
What do you like best?
The best thing about working with CommLab India is knowing that the experience they bring to the table is above and beyond what you would experience with other eLearning companies. You know that if an issue arises or you come across a technical road block, you have the best team to resolve the issue or to help find an alternative solution.
What do you dislike?
Initially it was the time difference but adapting your schedule quickly resolves this issue. There are a few time where it would be nice to be able to have an answer during your own business hours but most clients are fine receiving an answer the next morning.
Sep 25, 2017
High learning speed for the new project we work together
What do you like best?
Willing to work on technical subjects and contributing with ideas for the eLearning courses
What do you dislike?
Sometimes quality during the different iterations is insufficient and previously corrected issues are poping up again. This extend the review time on our site and sometimes leads to more iterations and longer time to finish the project -> no meeting the deadline as previously agreed.
Sep 22, 2017
I have not worked with a company who is as much customer-focused as Commlab
What do you like best?
Customer-focused; Delivers quality on time; Process-driven; Follows through on commitments; Highly responsive; Not only great in instructional design; solid in project management; flexibility in operating with customers
What do you dislike?
Nothing at all
Sep 21, 2017
They understand our business and deliver.
What do you like best?
They're flexible and happy to change things part way through if the business need changes, and will make suggestions on how we can improve the offering.
What do you dislike?
Nothing really, but if I had to pick something it would be that sometimes their review times are too short for us to accommodate.
Sep 21, 2017
CommLab is unforgettable, they visited my office with full sincerity
What do you like best?
Their throughput is big. Their quality keeps good, but they are still impacted by workload, if you give too much jobs to them in a short term, their quality will go down.
What do you dislike?
Nothing.
Sep 21, 2017
Very professional, highly conscientious and understand customer needs.
What do you like best?
Commlab India has a very rigourous, systematic approach that is on par with leading MNC's around the world. Very satisfied with the output produced by them. I believe that if they were to be assessed under the Capability Maturity Model Integration, I expect that they would achieve a Level 5.
What do you dislike?
There is nothing I dislike about Commlab India.
Sep 20, 2017
First rate company in every way.
What do you like best?
Client interaction and total support Willingness to get involved with all levels of an organization Quality of finished product Ability to globalize the offering - multi lingual People, quality, timeliness and engagement with the business.
What do you dislike?
Nothing